Delete your account and data

Last updated: November 12, 2026

How to delete your GotThat account (provided by Jbc network株式会社) and the data linked to it.

Delete in the app (takes effect immediately)

Open the GotThat app and tap the person icon at the top right to open "Me".
Tap "Delete account" at the bottom and confirm.

The browser version (https://app.gotthat.cc) works the same way.

Delete conversation data without deleting your account

On the GotThat home screen, open the conversation you want to delete.
Tap "..." at the top right, choose "Delete recording", and confirm.

This deletes only that conversation's recording, transcript, translations, summary, cloud backup and share links. Your account is not deleted. Deletion is immediate and cannot be undone.

If you can't use the app

If you have uninstalled the app or can't follow the steps above, email info@gotthat.cc from the address you signed up with (or the email of your Apple / Google sign-in) with the subject "Delete my account". After confirming it is you, we delete the account within 14 business days and let you know.

What is deleted

Account information (sign-in methods, email address, display name) and remaining credit
Conversation records (transcripts, translations, summaries) and any recordings you chose to keep
Cloud backups and share links
Usage statistics linked to this account (the visitor ID and its records)
Records left on this device and its purchase state (when you delete from the app)

Deletion is immediate and cannot be undone.

What is kept

Statistics permission and withdrawal control records (hashed device or visitor ID, random consent and consent-generation IDs, permission state, and confirmation or withdrawal times): used only to enforce the current choice and prevent old requests from recreating records or withdrawing a newer agreement, not for advertising or usage analysis. They are not removed by account deletion or the 13-month activity cleanup and currently have no automatic expiry.
Purchase and payment records: kept for 7 years as required by Japanese tax law, used for bookkeeping only.
Membership (subscription) records: kept, unlinked from the account, so that renewal and refund notices from the store can still be matched.
Activity logs, usage-time records and consent records (including IP address, device type and app version): kept to prevent abuse and to check billing questions and enquiries. They are not deleted automatically at present; email info@gotthat.cc to request deletion.
To prevent claiming the free minutes twice, a note that this device has already claimed them (device ID only) is kept.
Records stored only on your device while signed out are removed when you uninstall the app.